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首頁  >  售后服務
     感謝您購買鄭州科晶電爐有限公司產品!本公司所有箱式爐,管式爐,均保修一年。終身維修。
     您滿意是我們服務的宗旨科晶電爐與客戶的共同發展是我們執著永恒的追求。
     售后部聯系人:袁夢珂  手機:15837977258  電話:0371-86235750 

 

 


     售后部門是科晶電爐有限公司重要的部門其一,其主要工作內容為:為客戶提供快速便捷的技術支持,受理疑問、協調解決、處理用戶投訴及建議,解決各種疑難問題主動與用戶聯系溝通,詳細了解客戶使用感受和使用需求,及時將用戶信息到生產部門并快速妥善處理用戶疑問。

     科晶技術售后服務部門主要為用戶提供科晶電爐產品的售前、售中、售后技術支持以及解決方案,使每一位科晶國內外新老用戶都能得到滿意的服務質量與保障,并與科晶電爐公司保持良好的信任關系,我們強調售后服務部門的針對性和有效性,實行受理并負責到底,認真對待用戶的每一個問題,是彼此增進感情友誼,加深了解和用戶對我們的信心。

     如您有任何關科晶電爐產品的問題及需求,或者對我們的售后服務有任何意見及建議歡迎您隨時與我們聯系溝通,我們將盡全力竭誠為您服務。
科晶電爐售后部門 - 服務流程
 
  客戶來電咨詢、報修等詳細信息  
   
客服專員接聽并,記錄受話時間、公司名稱、地址、聯系人、電話
一般性疑問 電話中暫時無法解決的問題 重大事項
接聽時當場解答 提出初步解決方案,2小時內回電客戶后并開始處理落實情況 12小時內擬定方案上門服務
等候主管領導批示
   
    全國大部分地區24小時到達現場
偏遠地區72小時內到達現場
   
  處理結果反饋/儲存維護記錄
定期電話回訪客戶
 
電爐 | 管式爐 | 箱式爐 | 真空爐 | 專業、品質、保障、售后、科晶電爐值得信賴,鄭州科晶電爐有限公司.
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